TL;DR This guide explains how to raise a civic issue in a responsible way: state the problem clearly, use the right channel (local/State/Centre), keep proof, and follow up. We focus on solution-oriented, respectful communication.

Before you raise an issue

• Identify the problem and where it is (ward, street, landmark).
• Find out which level is responsible (panchayat, municipality, State, Centre).
• Gather facts and, if possible, a photo or document.

How to raise it

• Use the official grievance portal (CPGRAMS for Centre, State portal for State) or the local office.
• Write in simple language: what is wrong, where, and what you expect.
• Note your reference number and the expected timeline.

After you lodge

• Track status using the reference number.
• If there is no response by the stated date, use the escalation or first-appeal option.
• Keep a copy of your complaint and the response.

Related: How to Raise a Public Issue · Resources and Templates