TL;DR You can track your civic issue and follow up without turning it into a conflict. Use the reference number, check status on the portal or helpline, and escalate through the official channel (first appeal) if there is no response. Keep the tone respectful and factual.

Tracking your issue

• Note your reference number when you lodge the complaint.
• Check status on the grievance portal or helpline (often weekly is enough).
• If the stated timeline has passed with no response, use the first-appeal or escalation option — one reminder is often enough.

Keeping it constructive

Stick to facts: what you reported, when, and what response you got (or did not get). Ask for a status update or a new timeline. Avoid personal attacks or threats. Escalation through the official channel is the right way to get the file moving.

Related: Government Responses and Accountability · What to Do When a Civic Issue Is Not Resolved