How can we track progress on our grievance without sending repeated complaints?

Quick answer: (1) Use the reference number you got when you lodged the grievance — most portals have a “track status” or “check status” option. (2) Check status online or via the helpline (e.g. once a week) instead of lodging a new complaint. (3) If the stated timeline has passed with no response, use the official escalation or first-appeal option once — that is the right way to follow up without repeated complaints. Keep a copy of your complaint and reference number. See our doc on How to Track Civic Issues Without Escalating Conflict and Government Responses and Accountability.